Shipping & Delivery
This Shipping & Delivery Policy explains how Nirog 360° processes and delivers physical products, educational materials, welcome kits, certificates, and other eligible items.
Effective Date: 4 August 2024
Last Updated: 6 July 2026
Version: 1.0
Table of Contents
- Scope
- Products Covered
- Order Processing
- Shipping Timeline
- Delivery Locations
- Shipping Charges
- Order Tracking
- Failed Delivery Attempts
- Damaged or Missing Items
- Incorrect Shipping Information
- Delays Beyond Our Control
- Digital Services
- Policy Updates
- Contact Us
1. Scope
This policy applies only to physical products or materials that require shipping.
It does not apply to healthcare consultations, appointments, teleconsultation, academy admissions, franchise services, or other digital services unless specifically mentioned.
2. Products Covered
This policy may apply to eligible products and materials offered by Nirog 360°, including:
- Hair Care Products
- Skin Care Products
- Wellness Products
- Healthcare Kits
- Educational Study Material
- Academy Welcome Kits
- Certificates (where dispatched physically)
- Promotional Merchandise
- Other physical products offered through our platform
3. Order Processing
- Orders are processed after successful payment verification.
- Processing time may vary depending on product availability.
- Orders placed on Sundays or public holidays may be processed on the next working day.
4. Shipping Timeline
Estimated delivery timelines may vary depending on your location.
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: Delivery may take additional time.
Delivery timelines are estimates and are not guaranteed.
5. Delivery Locations
We currently deliver to serviceable locations across India.
Availability may vary depending on the courier partner and delivery network.
6. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
Free shipping offers, if available, will be subject to the terms of the promotional campaign.
7. Order Tracking
Where available, shipment tracking details will be shared through SMS, email, or WhatsApp after dispatch.
8. Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address
- Recipient unavailable
- Refusal to accept delivery
our courier partner may attempt redelivery or return the shipment. Additional shipping charges may apply for re-dispatch where applicable.
9. Damaged or Missing Items
If you receive:
- A damaged product
- An incorrect product
- A missing item
please notify us within 48 hours of delivery by contacting our support team with relevant photographs and order details. Each request will be reviewed according to our replacement and refund policies.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Nirog 360° shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
11. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather conditions
- Public holidays
- Government restrictions
- Transport disruptions
- Courier service interruptions
12. Digital Services
Healthcare appointments, teleconsultations, academy admissions, franchise enquiries, study abroad counselling, downloadable documents, and other digital services are not subject to physical shipping.
These services are delivered electronically or through direct communication.
13. Policy Updates
Nirog 360° may revise this Shipping & Delivery Policy from time to time. Updated versions will be published on this page with the revised "Last Updated" date.
14. Contact Us
Nirog 360°
For questions related to shipping, delivery, or order status, please contact us.
Email: care@nirog360.com
Phone: +91 9266231003